Lagoon

Delivery method : Home delivery

Within 1-5 business days, excluding the day of the order.

All over the country

Order over 550NIS - free.

Order under 550NIS- 40 NIS.

Express delivery -  Next day until 22:00* In case the order took place before 12PM.

Distribution areas listed below 60 NIS.

Self-pickup from the company's studio**

By prior arrangement with the company's customer service

Pickup from the company's studio in Tel Aviv Free

* Express delivery can be delivered from the next day, Sunday-Thursday, for orders placed on the day until 12:00 in the following distribution areas:

Even Yehuda | Avichail | Udim | Or Yehuda | Or Akiva | Azor | Ahisamach | Iros | Elishema | Emunim | Arsuf | Ashdod | Ashkelon | Beer Sheva | Beer Ganim | Beer Yaakov | Beerot Yitzhak | Beit Elazari | Beit Dagan | Beit Arif | Beit Hanan | Beit Hanania | Beit Nehemiah | Beit Yehoshua | Beit Yitzhak | Beit Yitzhak Shaar Hefer | Beit Oved | Beit Ezra | Bnei Dror | Bnei Atarot | Binyamina (Binyamina only without Givat Ada to note) | Ben Zakkai | Bnei Brak | Bnei Ayish | Basra | Bat Yam | Geulim | Galia | Gibbot Bar | Givat Brenner | Givat Hashlosha | Givat Chen | Givat Shmaul | Givatayim | Gedera | Givatton | Ginton | Galilee | Glilot | Gan Yavne | Gan Haim | Ganei Tikva | Ganot Hadar | Ganot | Gaash | Gat Rimon | Hod Hasharon | Herzliya | Zeitan | Zichron Yaakov | Havatzelet Hasharon | Hadera | Holon | Haifa | Hemed | Hatzerim | Herut | Tirat Carmel | Yavne | Yagur | Yehud | Yanov | Yarkona | Jerusalem | Yakum | Kfar Bilu | Kfar Hanagid | Kfar Chabad | Kfar Yona | Kfar Truman | Kfar Malal | Kfar Ma'esh | Kfar Neter | Kfar Shmaryahu | Kfar Saba | Kfar Sirkin | Kfar Silver | Lehavim | Lod | Magshimim | Modi'in | Maccabim Re'ut | Mazor | Mazkeret Batya | Meitar | Ma'agan Michael | Mikveh Israel | Mishmar Hashiva | Neve Yarak | Neve Yamin | Nofach | Nahalim | Neta'im | Nitzan | Nitzan B | Nitzanim | Nir Zvi | Nes Ziona | Nordia | Nesher | Netanya | Savyon | Omer | Edenim | Einat | Ein Vered | Ein Sarid | Eynat | Pardes Hanna – Karkur | Pardesiya | Petah Tikva | Tzufit | Zoran | Tzur Moshe | Kadima | Kidron | Caesarea | Kiryat Ata | Kiryat Ono | Kiryat Yam | Kiryat Bialik | Kiryat Motzkin | Kiryat Ekron | Kiryat Gat | Rosh Ha'ayin | Rishon LeZion | Rehovot | Rinatiya | Ramla | Ramat Gan | Ramat Efal | Ramot Hashavim | Ramat Hasharon | Raanana | Rishpon | Sdot Yam | Sde Uziahu | Shoham | Shefayim | Shtulim | Tel Aviv-Yafo | Tel Yitzhak | Tel Mond |

Orders placed for the distribution areas on Thursday after 12:00 until Saturday (inclusive) – will be delivered on Sunday.

** The order can be picked up, without additional charge, from the company's studio, as determined by the user at the time of the order and subject to prior coordination with customer service by phone: 053-334-9469 or WhatsApp.

General instructions:
Fridays, holiday eves, Chol Hamoed and Shabbat days will not be considered business days. It is also clarified that the day the order was placed will not be counted in the number of days.
Delivery times are subject to the delivery policy of the distribution company, which is an external supplier of the company, and are its responsibility.
The delivery times stated in this policy refer to routine situations. There may be delays in delivery times due to security situations, closures, epidemics, promotional periods, or as a result of events beyond the control of the company and/or the distribution company.
Products purchased by pre-order and marked as pre-order products will have longer delivery times in accordance with the times detailed on the relevant product page.
For the avoidance of doubt, ordering products will be subject to the terms of use and privacy policy on the site.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vladakarelina1996@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vladakarelina1996@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vladakarelina1996@gmail.com.